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Appendix B Frequently Asked Questions
356
Software installation problems
Problem Solution
The installation menu did not
appear when I inserted the
Software Installation CD-ROM
(or the Software Essentials
CD-ROM) into my Windows
computer.
1. From the Windows desktop, click Start.
2. Select Run.
3. Click Browse.
4. Locate your CD-ROM drive, and select the Autorun file.
5. Click Open.
6. Click OK.
I cannot install Palm Desktop
software on my Windows
computer.
Try each of these in turn:
■ Disable any virus-scanning software on your computer.
■ Close any open applications.
■ Make sure your computer has at least 50MB of disk space
available.
■ Delete all temporary files.
■ Run ScanDisk (or another disk verification tool) on your
computer.
■ Install the latest Windows software updates to your
computer.
■ If you are upgrading from an older Palm™ handheld, or
non-Palm branded handheld, remove any previous
version(s) of Palm desktop software using Add or Remove
Programs on the Window’s Control Panel.
■ Uninstall and then reinstall Palm Desktop software.
I cannot install Palm Desktop
software on my Mac computer.
Try each of these in turn:
■ Disable any virus-scanning software on your computer.
■ Quit any open applications.
■ Make sure your computer has at least 50MB of disk space
available.
■ Install the latest Mac software updates to your computer.
■ If you are upgrading from an older Palm handheld, or
non-Palm branded handheld, remove any previous
version(s) of Palm desktop software.
■ Uninstall and then reinstall Palm Desktop software.
- Handbook for the Palm 1
- Copyright 2
- Contents 10
- Setting Up Your Palm 15
- Tungsten 15
- T3 Handheld 15
- Internet access requirements 16
- Upgrade information 16
- Step 1: Connect the HotSync 17
- cradle to the computer 17
- Step 2: Charge your handheld 17
- Step 4: Run Palm Setup Wizard 18
- Congratulations! 18
- Exploring Your Handheld 21
- Locating front panel controls 22
- Using the protective cover 25
- Adding an expansion card 26
- Displaying online tips 29
- Using the navigator 29
- To navigate in dialog boxes: 30
- Using the status bar 31
- Changing system information 32
- Rotating the screen 33
- Using the onscreen keyboards 35
- Using Graffiti 36
- 2 writing 36
- Using Full-screen Writing 37
- Graffiti 2 character set 38
- Graffiti 2 numbers 39
- Punctuation marks 40
- Accented characters 41
- Graffiti 2 Gestures 42
- Beaming data 43
- To select a business card: 44
- Sending data 45
- Using your computer keyboard 46
- Importing data 47
- Using a portable keyboard 49
- Working with Applications 51
- Categorizing applications 53
- Selecting copy settings 54
- Using menus 55
- Graffiti 2 menu commands 56
- Performing common tasks 57
- Deleting records 58
- Purging records 58
- Categorizing records 59
- Finding information 61
- Looking up Contacts records 62
- Sorting lists of records 64
- Attaching notes 65
- Choosing fonts 66
- Receiving alerts 67
- Palm Quick Install tips 72
- Removing applications 74
- Removing Palm 75
- Desktop software 75
- Using Calendar 77
- Working in Agenda View 78
- Working in Day View 79
- Scheduling an event 80
- 24 hours 81
- To schedule an untimed event: 82
- Setting an alarm for an event 83
- To set an alarm for an event: 84
- Setting an event location 85
- Rescheduling an event 85
- Using categories 85
- Working in Week View 86
- Working in Month View 87
- Chapter 5 Using Calendar 88
- Show Category List 88
- Default View 88
- Working in Year View 89
- Spotting event conflicts 89
- Beaming events 90
- Viewing birthday events 90
- Using Calendar menus 91
- Using Card Info 93
- Formatting a card 94
- Managing expansion cards 94
- Using Card Info help 95
- Chapter 6 Using Card Info 96
- Using Contacts 97
- To create a new contact: 98
- Selecting field types 100
- Creating a business card 102
- Quick Connect 103
- Tap-to-Connect 104
- Using Contacts menus 105
- Options menus 106
- Using Palm 107
- Dialing a number 108
- Using speed dial 109
- Chapter 8 Using Palm™ Dialer 110
- 1. Tap History 110
- 3. Tap Dial 110
- Using Expense 111
- Entering receipt details 112
- Changing the default currency 114
- Setting Show Options 115
- Chapter 9 Using Expense 116
- 1. Tap the Menu icon 116
- Using Memos 117
- Reviewing memos 118
- Using Memos menus 118
- Using Note Pad 119
- Reviewing notes 120
- Setting an alarm for a note 121
- Using Note Pad menus 122
- Using Phone Link 123
- Setting up a phone connection 124
- www.palm.com/support 129
- Using phone connections 130
- Chapter 12 Using Phone Link 132
- Viewing photos in List view 134
- Sorting photos in List view 135
- Viewing a slide show 136
- Rotating photos 137
- Viewing photo information 137
- Creating an album 138
- Filing photos in albums 138
- Copying photos 139
- Renaming or deleting an album 140
- Beaming photos 140
- Deleting photos 141
- Using Palm Photos menus 142
- Using SMS 143
- Using the navigator in SMS 144
- Creating messages 144
- Viewing messages 146
- Working with draft messages 147
- To define a signature: 148
- Setting SMS Preferences 149
- Using SMS menus 152
- Using Tasks 153
- Setting priority 154
- Checking off a task 154
- Changing task details 155
- Setting an alarm 156
- Scheduling repeating tasks 156
- Display options 158
- Setting Tasks Preferences 159
- VersaMail 161
- Personal E-mail Software 161
- 2. Tap the VersaMail icon 162
- Account and connection types 163
- Using an ISP 164
- ■ Microsoft Exchange 165
- ■ Lotus Domino 165
- ■ Sun iPlanet 165
- Creating an e-mail account 166
- Setting outgoing mail options 171
- Adding a signature 172
- Testing your new account 173
- Editing e-mail accounts 174
- Deleting an e-mail account 174
- 4. Tap OK 175
- Adding ESMTP to an account 177
- Getting e-mail 178
- To get e-mail messages: 179
- Scheduling auto get mail 181
- Auto get notifications 183
- Setting notification options 184
- To view the Reminders screen: 186
- Auto get mail retries 187
- Reading e-mail 189
- Plain text and HTML e-mail 190
- Viewing other folders 191
- To change the sort order: 192
- To change the font: 193
- Moving e-mail between folders 196
- To enter the address: 201
- Composing and sending e-mail 204
- Send retry 205
- Send retry notifications 206
- Completing drafts 207
- Forwarding e-mail 208
- Replying to e-mail 209
- Working with URLs 211
- Working with attachments 212
- ■ Contacts entries 213
- ■ Calendar appointments 213
- ■ Tasks list items 213
- ■ Text memos 213
- To download an attachment: 214
- Downloading large attachments 216
- ■ Word do cs 220
- ■ HTML files 220
- ■ JPEG and GIF graphics files 220
- ■ MP3 and WAV audio files 220
- ■ Any other file type 220
- Deleting messages 222
- , and then select Delete 223
- Emptying the trash 224
- To set e-mail preferences: 227
- To add a new Contacts record: 228
- Mail Client Action 234
- ■ Message header: 1KB 236
- ■ Body: 20KB 236
- ■ Attachment: 140KB 236
- ■ Attachment: 220KB 236
- Account information screens 238
- Icon Action 239
- Synchronizing an account 240
- ■ 1 Lotus Notes account 241
- Using SSL with the conduit 242
- Using Voice Memo 243
- Creating a voice memo 244
- Listening to voice memos 246
- To listen to a voice memo: 247
- To adjust the volume: 247
- Using Voice Memo menus 248
- Chapter 17 Using Voice Memo 250
- Web Pro 251
- What Web Pro looks like 252
- Getting help in Web Pro 252
- Visiting a web page 253
- Following a link 255
- Returning to your home page 255
- Downloading files and pages 256
- Saving a page 257
- To delete a saved page: 258
- Refreshing a page 259
- Using passwords 259
- Copying and pasting text 260
- Sending e-mail 261
- Beaming a URL 261
- E-mailing a URL 261
- Adding a bookmark 262
- Visiting a bookmarked page 262
- To visit a bookmarked page: 263
- Deleting a bookmark 264
- Changing page characteristics 265
- Changing display views 266
- Changing link colors 266
- To change your start page: 267
- To change your home page: 268
- Enabling or disabling cookies 269
- Changing Network Preferences 272
- Changing the proxy server 272
- 5. Tap OK 273
- Using World Clock 275
- Setting the primary location 276
- To set the time: 277
- Adding a location 278
- To add a location: 279
- Modifying a location 280
- Removing a location 280
- Using World Clock menus 281
- Chapter 19 Using World Clock 282
- Performing HotSync 283
- Operations 283
- You must perform your 288
- Chapter 20 Performing HotSync 290
- Shown with Mac OS X 290
- HotSync operation 296
- Using File Link 307
- Creating a user profile 307
- CHAPTER 21 311
- Accessing Preferences 312
- Bluetooth Preferences 312
- ■ LAN access points 313
- ■ Palm OS 313
- Setting device discovery 314
- Allowing Wakeup 315
- To enable wakeup: 316
- Adding trusted devices 317
- Making Bluetooth connections 319
- Buttons Preferences 320
- Pen Button Preferences 321
- Color Theme Preferences 322
- Connection Preferences 322
- Editing connections 323
- ■ GSM mobile phones 325
- ■ Computers 325
- Connecting to non-GSM phones 327
- Date & Time Preferences 328
- Digitizer Preferences 330
- Formats Preferences 330
- Graffiti 2 Preferences 331
- Handedness Preferences 332
- Keylock Preferences 332
- Network Preferences 333
- Entering a user name 335
- Entering a password 335
- Selecting a connection 336
- Adding telephone settings 336
- Entering a prefix 337
- Disabling Call Waiting 338
- Using a calling card 338
- Connecting to your service 339
- LAN access points 340
- Idle timeout 343
- Defining the IP address 344
- Adding a Login script 345
- To create a login script: 346
- Creating plug-in applications 347
- Owner Preferences 348
- Phone Preferences 349
- Power Preferences 350
- Stay on in Cradle 351
- Beam Receive 351
- Security Preferences 352
- Locking your handheld 353
- ■ When you turn off the power 354
- ■ At a time you specify 354
- Making records private 356
- To hide all private records: 357
- To mask all private records: 357
- ShortCuts Preferences 358
- Editing or delete a ShortCut 359
- To select a profile: 360
- To set the sound settings: 361
- Tap Done 362
- Maintaining Your Handheld 363
- Prolonging battery life 364
- Resetting your handheld 364
- Performing a soft reset 365
- Performing a hard reset 365
- Frequently Asked Questions 369
- Operating problems 371
- Tapping and writing problems 373
- Application problems 373
- HotSync problems 375
- www.palm.com/ 378
- Beaming and sending problems 381
- Phone connection problems 381
- e-mail software problems 383
- Recharging problems 384
- Password problems 384
- IMPORTANT 385
- Technical support 387
- FCC Statement 389
- Canadian IC Notice 390
- Canadian ICES-003 Statement 390
- FAA Statement 390
- Declaration of Conformity 391
- Taiwan Statement 392
- Battery Warning 392
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